At Trophy House, we are committed to delivering your custom-designed trophies and awards safely and on time. This Shipping & Delivery Policy outlines our process, timelines, and responsibilities. 1. Order Processing Time • Standard Processing Time: Orders are typically processed within 3–7 business days from the date of confirmation, depending on customization requirements. • Orders with complex personalization may take additional time, which will be communicated at the time of order placement. • Orders placed on weekends or public holidays will be processed on the next working day. 2. Shipping Methods & Partners • We partner with trusted courier and logistics companies to ensure secure and timely delivery. • Delivery is available across most pin codes in India. In case your location is non-serviceable, our team will inform you promptly. 3. Estimated Delivery Time • Standard Delivery: 4–10 business days after dispatch (varies by location). • You will receive tracking information via SMS or email once your order is shipped. • Please note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, or regional restrictions. 4. Shipping Charges • Shipping charges (if applicable) are calculated at checkout based on delivery location and order size. • For bulk orders or special delivery arrangements, charges will be shared in advance during the order confirmation process. 5. Delivery Delays Trophy House is not liable for delays caused by: • Courier/logistics partner issues. • Natural disasters, strikes, or unforeseen events. • Incorrect or incomplete shipping addresses provided by the customer. 6. Failed Delivery Attempts • If the delivery partner is unable to deliver the package due to unavailability, incorrect address, or customer refusal, the shipment may be returned to us. • Re-shipping charges will be applicable for re-delivery attempts in such cases. 7. Damaged or Lost Packages • If your order arrives damaged, please report it within 48 hours of delivery with supporting photos/videos. • In case of lost shipments, we will work with the courier service to investigate and resolve the issue. 8. Contact for Shipping Queries For any shipping-related questions or delivery assistance, contact us at:
contact email - trophyhousensk1@gmail.com
Phone number - 9423962242, 9423962042, 9404076742
