Welcome to Trophy House. These Terms & Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before placing any orders.
1. Eligibility
To use our services, you must:
• Be a resident of India with a valid delivery address and contact number.
• Use the website in accordance with all applicable local, state, and national laws.
2. Products & Orders
2.1 Product Information
All products listed on our website are displayed with as much accuracy as possible. However, slight variations in color, finish, or texture may occur due to the handcrafted nature of our products.
2.2 Customization
For personalized items, customers are responsible for providing accurate information such as names, dates, and design preferences. Trophy House will not be held responsible for errors submitted by the customer.
2.3 Order Confirmation
All orders are subject to acceptance and availability. You will receive an order confirmation via email or message once your order is placed successfully.
3. Pricing & Payment
• All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• Prices are subject to change without prior notice.
• Payments must be completed in full before order processing begins.
• We use secure third-party payment gateways for transactions. We do not store your payment details.
4. Shipping & Delivery
• We aim to dispatch orders within the estimated delivery time, but delays may occur due to unforeseen circumstances.
• Trophy House is not liable for any delays caused by courier services, incorrect shipping addresses, or uncontrollable events.
• Customers will receive tracking details once the order has been shipped.
5. Returns & Refunds
• Customized products are non-returnable unless damaged or defective on arrival.
• In case of a damaged product, customers must notify us within 48 hours of delivery, along with photo or video evidence.
• Once the return is approved, refunds or replacements will be processed within 7–10 business days.
6. Intellectual Property
All content on this website — including but not limited to logos, images, designs, product names, and descriptions — is the intellectual property of Trophy House and is protected by copyright and trademark laws.
You may not reproduce, reuse, or redistribute any content without our written consent.
7. Limitation of Liability
Trophy House shall not be held liable for:
• Any indirect, incidental, or consequential damages.
• Losses resulting from misuse or unauthorized use of our products.
• Inaccuracies in customer-provided content or order details.
8. Modifications to Terms
We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with a revised effective date. Continued use of the website after updates means you agree to the revised Terms.
9. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of our website or products will be subject to the jurisdiction of the courts in Nashik, Maharashtra.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Trophy House
Phone: 9423962242, 9423962042, 9404076742
Address: Space cosmos, old Mumbai Agra Road, Beside Canara Bank, opp. Meher Bus Stop, Ashok Stambh, Nashik 422002
